Responsible Gaming at iw8
iw8 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. We give you the tools and information you need to stay in control.
Our Commitment to You
At iw8, gambling is meant to be entertainment — a way to enjoy live cricket during BPL and IPL seasons, spin the reels on your favourite slots, or catch a football match in real time. We firmly believe that gaming should remain a fun, voluntary activity, never a source of financial stress or personal harm.
That is why responsible gaming is not an afterthought at iw8 — it is built into the platform from day one. We have developed a comprehensive suite of player-protection tools so that every registered player in Bangladesh can set meaningful limits on their activity, take breaks when needed, or step away entirely if that is the right choice for them.
We also recognise that for a small number of players, gambling can become a problem. If you ever feel that your gambling is no longer under your control, we encourage you to use the tools described on this page immediately, and to reach out to our support team via live chat inside the iw8 app. You are never alone — help is always available.
Player Protection Tools
iw8 provides the following responsible gaming tools directly inside your account settings. You can activate or adjust these at any time by logging in and navigating to the Responsible Gaming section of your profile.
Set a daily, weekly, or monthly cap on how much you can deposit into your iw8 account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can set limits in Bangladeshi Taka (BDT) — for example ৳5,000 per day or ৳20,000 per month. Lowering your deposit limit takes effect immediately. Raising a limit is subject to a 48-hour cooling-off period to protect you from impulsive decisions.
A loss limit lets you define the maximum amount you are comfortable losing over a given period. Once you reach your loss threshold for the day, week, or month, you will be automatically locked out of placing further wagers until the period resets. This tool keeps your gaming budget predictable and helps prevent chasing losses — one of the most common warning signs of problem gambling.
You can set a maximum session duration so that iw8 automatically reminds you — or logs you out — when you have been playing for longer than you intended. Options range from 30 minutes up to several hours per session. A session time limit is especially useful during long cricket matches or multi-game slot sessions where it is easy to lose track of time.
If you need a short break from gambling, the time-out feature lets you suspend your iw8 account for a defined period: 24 hours, 48 hours, one week, or up to one month. During a time-out, you cannot log in, deposit, or place any bets. Your account and funds are fully preserved and will be available again once the time-out expires. A time-out cannot be cancelled once activated, giving you genuine breathing room.
Self-exclusion is a stronger, longer-term measure for players who feel they need to stop gambling entirely. You can self-exclude your iw8 account for a minimum of six months, up to a permanent exclusion. During self-exclusion, your account is completely disabled — you cannot log in, deposit, or receive any promotional communications from iw8. We take self-exclusion requests very seriously. Contact our support team via live chat to activate this option. Self-exclusion cannot be reversed before the chosen period ends.
Reality check notifications are periodic on-screen reminders that appear during your gaming session. They display how long you have been playing and how much you have wagered in that session, giving you a clear picture of your activity. You can set reality checks to appear every 15, 30, or 60 minutes. When a reminder appears, you can choose to continue playing or close the session — the choice is always yours.
Recognising the Warning Signs
Problem gambling can develop gradually. Many players do not realise there is an issue until it has already had a significant impact on their daily life, relationships, or finances. Being honest with yourself is the first step. Below are some common warning signs to watch for:
- Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
- Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Neglecting work, studies, family responsibilities, or personal health because of gambling.
- Using gambling as a way to escape problems, stress, or difficult emotions rather than for entertainment.
- Unsuccessful repeated attempts to control, cut back, or stop gambling on your own.
- Gambling with increasingly large amounts of money in order to feel the same level of excitement.
Quick Self-Assessment
Answer the questions below honestly to get a sense of your current relationship with gambling. This is a static awareness tool — your answers are not recorded or submitted anywhere.
21+ Age Restriction
iw8 enforces a strict minimum age policy. You must be 21 years of age or older to register an account, make a deposit, or place any wager on the platform. This policy applies to all players in Bangladesh without exception.
During the account registration process, iw8 collects your date of birth and may request a copy of a government-issued identity document (such as a National ID card or passport) to verify that you meet the minimum age requirement. Any account found to belong to a person under 21 will be immediately suspended and any funds held in that account will be refunded after verification.
iw8 supports initiatives to prevent underage gambling and works with identity verification providers to make our age-check process as robust as possible. If you suspect that a minor has accessed iw8, please contact our support team via the live chat inside the app immediately.
Tips for Healthy Play
The vast majority of iw8 players enjoy gambling as a relaxing pastime alongside cricket, football, and casino games. Here are some straightforward habits that help keep gaming enjoyable for the long term:
Get Help & Support
If you feel that gambling is becoming a problem — for yourself or someone you care about — please do not wait. iw8 provides 24/7 support via the live chat feature inside the app. Our support team is trained to assist with account restrictions, self-exclusion requests, and general guidance on responsible gaming resources.
You can also reach out by email using the address below. Note that email is plain text only and is not a clickable link — copy it manually into your email client if needed.
Our support team is available around the clock to help you activate any player protection tool, process a self-exclusion request, or simply talk through any concerns you have about your gambling behaviour. You are always welcome to reach out — there is no judgment, only support.
[email protected]